Phone inside your application
veGO Phone can be embedded in a web application as an iframe. Users stay in the CRM while the phone becomes part of their workspace.
veGO Phone · embedded softphone for CRM
Put business calling directly inside your CRM
Add calling to your CRM, ERP or web application. veGO Phone can run as an embedded softphone, so users can make and receive calls without switching between systems.
Your CRM knows the customer. Your phone should too.
When CRM and telephony are separate, users switch between applications, dial numbers manually and lose context. An embedded softphone brings business calling into the workspace they already use.
Click-to-call
The CRM can pass a customer number to the phone. One click can start a call without manually retyping the number.
Incoming calls
The phone can work alongside customer data and the business process the user is currently handling.
Your telephony, your CRM
Integration does not have to mean replacing your entire environment. veGO Phone can be adapted to existing telephony and business applications.
veGO Phone
An embedded softphone as part of your application
veGO Phone is a software phone built around SIP telephony and a web interface. In embedded mode it can be displayed inside a CRM or another web application, connecting the phone interface with your business process without building a SIP client from scratch.
Embed veGO Phone
The softphone is available directly inside your CRM or web application.
Pass the context
Your application can provide the user, workstation or number that should be used.
Call without leaving the CRM
Users make and receive calls without opening a separate phone application.
Where does an embedded softphone make sense?
CRM
Sales teams can see the customer and call directly from the customer record.
Help desk / ticketing
Calling becomes part of ticket handling instead of a separate tool.
ERP and vertical applications
Telephony can be added to the system where users already complete their business process.
Your own software product
Software vendors can add calling to their product without developing a complete SIP client.
Don't build your own softphone from scratch
If you develop a CRM, ERP, medical system, help desk or another business application, you can add telephony as a ready-made component. You keep control of your workflow and application interface while veGO Phone handles the phone layer.
- embedded web interface (iframe)
- incoming and outgoing calls
- business number support
- SIP telephony integration
- integration with CRM APIs and business logic
- office, remote and hybrid work
Need more than a phone?
veGO Phone can work independently or together with veGO CC. Then each call can become part of a complete customer-service workflow with queues, contact history, notes, follow-up tasks and reporting.
Frequently asked questions
Can a softphone work directly inside a CRM?
Yes. veGO Phone can be embedded in a web application as an iframe, allowing users to use the phone without leaving the CRM.
Do I have to replace my PBX?
We do not assume that the entire telephony environment must be replaced. Integration depends on the existing system and SIP availability, so we confirm the setup for each implementation.
Does the user need to install a separate application?
In the web variant, the phone can run in a browser and be embedded in the CRM. A desktop version of veGO Phone is also available.
Can a call be started from a customer record?
Yes. The integration can pass a number to the softphone so the user can start the call from the CRM workflow.
Who is this for?
Companies using their own CRM or ERP, software vendors, integrators and organisations that want to connect telephony with an existing business workflow.
Add business calling to your CRM
Have your own CRM, ERP or customer application? Show us your environment and we will check how veGO Phone can be embedded into it.
Ask about integration →